depositAAmiles® FAQs

Technical Assistance and Error Messages

• My certificate code is expired. What should I do?
• I am having technical difficulties using depositAAmiles.com. What should I do?
• The error message says that the certificate code has already been deposited. What should I do?
• My name and AAdvantage number do not match. What should I do?

AAdvantage Account Questions

• What’s my balance in my AAdvantage account?
• How do I use my AAdvantage miles?
• How is my name listed on my AAdvantage account?
• How can I see that my AAdvantage miles have posted to my account?
• What’s my AAdvantage number?

Certificate and Deposit Questions

• When will my AAdvantage miles appear in my AAdvantage account?
• How can I confirm that my AAdvantage miles have been added to my account?
• Can I give my certificate code to another AAdvantage member to deposit into his or her account?
• I lost my certificate code. What should I do?
• How do you use my email address at depositAAmiles.com?
• How do I enter certificate codes for more than one AAdvantage account?

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