General Questions
Need Help? If you are an AAdvantage member please click this link for customer support (http://www.aa.com/aadvantage) We've worked hard to make the FAQs as helpful as possible. Please try to find an answer on the forums before reaching out to our customer care staff. Can't find the answer? Please reach out to our experts by completing an online form here (http://aamileshelp.zendesk.com/anonymous_requests/new) and someone will get back to you as soon as possible.
- Who is Points.com Inc.?
- What are the different fields available for award history search?
- How does award history search work?
- Is the information I provide confidential?
- How do I know which browser version I am using?
- Are AAdvantage® miles awarded to my customers the same as miles earned for flying?
- How do I log in to my orderAAmiles(SM) online account?